• In person payment: Payments can be made by cash or credit card only; Master Card, VISA, Discover, and American express are accepted. All Payments will still require a credit card to cover theft or damages. Balance due is to be paid at check-in. Payment for the full rental rate is expected at the time of arrival. 

                                                                          

• Online booking payment: Currently there are two options for online booking payment. Pay by credit card or pay off line. The first requires full payment upfront all refund policies are still in effect. There will be a 3% cancelation fee applied to all pre-paid reservations upon return of funds. Payment offline is the same as in person payment. Please know we will contact you for a credit card to hold the room.

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• There must be an adult of at least 21 years of age to sign for a room.

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• Room cancellation must be made by 3pm EST forty-eight (48) hours before your arrival date. We are sorry, but after the forty-eight (48) hour time frame, one day plus taxes will be charged to the card on file.

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• Cabin cancellation must be made a minimum of one (1) month before your scheduled arrival for a full refund if paid in advance. After 30 days you will be responsible for the full charge less any days that we may rent. (Policies may change in the winter).

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• Reservations are non-refundable during holiday's, All School Reunion, or the Porcupine Mountain Music Festival. 

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• COVID-19 is among us, we will give a full refund for your cancellation inside of our policy, with proof of a current positive test (up to the discretion of management.) ​

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• A no call/no show will result in cancellation of reservation and the loss of the full amount owed (up to the discretion of management.)

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• Sorry, Rv's and pop-up campers are not allowed on site: We do not have the facilities nor the permits to host RV's.

 

• Dogs are welcome: with a $15.00 per reservation cleaning fee (small to medium sized up to 50lbs, limit of two). For a full list see our dog policies in the policies section. https://www.ontonagonmi.com/pet-friendly                                                                                                                      

• Dishes must be washed and put away before departure. Housekeeping service is not available, as we do not allow anyone to enter the cabin/room after it is rented to you. Everyday cleaning is the responsibility of the guest. Please be aware that in the cabins there is a minimum $25.00 charge for cleaning services if the dishes are not washed and properly stored in their respective cabinets. If you would like clean towels, bring your used towels to the office and we will be happy to issue fresh towels in exchange.                                                                                                                                                   

•  Damages nor theft will not be tolerated. You will be solely responsible for all costs related to damages or theft incurred   during your stay.                                                                                                                                                               

• Any weapons on property must be unloaded at all times!                                                                                                        

• All visitors must be off of the property by 11pm EST. Please ask management about guest parking.

 

• No smoking is allowed in rooms, cabins, hallways, stairways, or enclosed areas. It is Michigan law. There will be a $100.00 cleaning charge for anyone caught smoking or the smell of smoke is found in the room or cabin you rented, as well as a possible $250.00 fine from the state. 

 

• Thank you for your understanding and your co-operation. We look forward to serving you and exceeding your expectations.

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• Management reserves the right to refuse services to any guest and or animal.